We normally respond to e-mail requests within 2 working days of sending, but usually less(please don't forget the tme difference from some countries however!) unless we are on holiday. If you have not heard from us and there is no 'on holiday' message on the site, please send your mail again - they do sometimes go astray.
Orders are normally posted within 7 to 10 days of payment receipt (often less) and if your order was received by e-mail or you provided an email address on a snail mail order, you will be notified when it is sent. Although postal times vary considerably across the world, if you have not received your order within 7 days of notification(10 days USA, 14 days Australasia) - please contact us.
We are able to take payment using Sterling (GBP) cheque or PAYPAL Please note that you should confirm your order cost (including postage) via e-mail BEFORE you make payment - we will send you a paypal link to make life easier.
NB : You do NOT have to have a Paypal account to use the link to make payment. Paypal can simply be used to make a secure credit card payment once you have agreed the cost of the goods with us. All you do is select the 'I do not have a paypal account' button once the page loads and you can input your credit card details instead (using a secure, full 128 byte encription connection)
Please send your order by e-mail or post to the following address :
Outpost Wargame Services
The Coach House
2 East Rossdhu Drive
Argyll & Bute
Phone : +44(0)1436 673017(10am - 4pm G.M.T, not Sunday)
e-mail : firstname.lastname@example.org
Your order should contain the following information :
Name, Address and a contact telephone number for UK residents(and an e-mail address if you have one).
If you order by post, you should include a Sterling Cheque made payable to Outpost Wargame Services
Your order : which should be laid out as follows (or similar) with as many rows as neccessary
|Postage and Packing @ ?? % (see below for rates)|
|Discount @ ?? % (see below)|
click HERE for an example HTML form, click HERE to download an order form in Word format or HERE for a form in PDF format
any of which you can simply print and complete while you roam the site then fax, post or (if using the Word form) send as an attachment to us.
You can have your order customised to your exact requirements (both pack size and contents) - click HERE for more details
Postage & Packing :
U.K. and B.F.P.O : Orders up to £25, please add 15% (minimum £1.00)
U.K. and B.F.P.O : Orders over £25, please add 10%
Europe : Please add 20% for orders under £30, 15% for orders over £30, NB the minimum postage is now £3.50
Rest of the World : Please add 30% to orders under £30, over £30 please add 20% + 4.50 for Airmail insurance (Airsure) - you can refuse this last option, but we can only claim up to £20 on your behalf if you do and the order goes missing. NB the minimum postage is now £5.00
All purchases ordered from the U.K. to the U.S.A. will be sent via Air Mail and mail order charges for customers paying via Sterling Cheque will be 50% for orders under £20 and 25% for orders over £20.
Customers paying by credit card or Paypal will be charged as close to the actual cost as possible (plus a nominal charge for packaging). NB : the minimum order by either of these methods is 10 UKP before postage (otherwise the charges outweigh the production of the order!)
Discounts : NB - Society discounts do NOT apply to already discounted Army packs or products from other manufacturers
Orders over £100 = 10%
S.O.T.C.W. : 10% of order (other discounts do not apply)
Soc. of Ancients : 10% of order (other discounts do not apply)
please include your membership number of the above societies with the order (we do check!)
USA (books only) : 'On Military Matters' web site
USA (28mm figures) : Badger Games - at most of the larger USA conventions
UK (books only) : Caliver Books web site
Trade Enquiries are Welcome - contact us to discuss details Here
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